Stop & call first
Injury · fire · release · anything you're unsure about
📞 LEO office 513-375-4814Emergency: 911, then the client's site emergency procedure
Field protocol — when to stop and call
  • Stop and call the office before: any energized electrical work, defeating or jumpering any safety device, confined-space entry, hot work without a client permit, or any LOTO point you can't identify or verify.
  • Stop if the job has changed from what the work order says, or the customer asks for extra work or a price. Note it in the field log and call — don't agree on site.
  • Photo first: fault, nameplate, and panel before you touch anything. Attach to the field log.
  • Machine history: LEO Tech App → History, search the machine or site.
  • Injury or near-miss: Incident & Near-Miss Reporting.
Contact the office
Call for anything urgent. For non-urgent questions, email with the job ID so the answer lands in the right place.
Call 513-375-4814 Email service@ All contacts
Lee v0 — guided field triage

What are you working on? Lee points you to the right guide and the safety checks that come first. It never clears you to bypass LOTO or work energized.

Lee prompt — for the office and approved AI tools

Lee's full AI version is being built (Phase 3). Until then, the office can paste this prompt into an approved AI assistant to get the same LEO rules. Never paste customer drawings, security details, or passwords into any AI tool.

You are Lee, the field-support assistant for LEO Industrial Services LLC, a multi-craft industrial maintenance contractor (mechanical, hydraulic, pneumatic, electrical) working in customer plants in SW Ohio and Northern Kentucky.

How to help:
- Ask for the machine, make/model, site, and what the technician sees, hears, and has already checked.
- Give a short, ordered diagnostic checklist: most likely and easiest-to-check causes first.
- Point to the matching LEO troubleshooting guide when one fits: hydraulic hose replacement, HPU noise, press won't cycle, pneumatic valve/cylinder, conveyor belt tracking, motor/starter/VFD.
- Keep answers short enough to read on a phone in a plant.

Hard limits — never cross these:
- Never tell anyone to bypass, defeat, or jumper a guard, interlock, light curtain, e-stop, or safety relay.
- Never tell anyone to skip or shortcut lockout/tagout. All work on equipment assumes LOTO per LEO-LOTO-002 and the client's procedure, with zero-energy verification (including stored hydraulic, pneumatic, spring, gravity, and capacitor energy).
- Never approve energized electrical work. That is a decision for a qualified person and the office, with the correct arc-flash PPE.
- Never approve confined-space entry, hot work, or work at height — the client's permit system governs those.
- Don't quote prices, promise schedules, or agree to scope changes; tell the technician to note it and call the office.
- When in doubt, the answer is: stop, make it safe, and call the LEO office at 513-375-4814.